Terms And Conditions

[Last Updated March 1, 2021]
Welcome to HotWaterExpress.com. The HotWaterExpress.com website and mobile site are collectively properties of HotWaterExpress.com and each individually is a “HotWaterExpress.com Property”. By using any HotWaterExpress.com Property and its related services or products, you agree to be bound by these terms and conditions (“Terms”). You also accept the Terms when you create an account, make a purchase as a guest, or log in to any HotWaterExpress.com Property. Additional or separate terms may apply to your interactions with other HotWaterExpress.com websites, and to your use of individual services or features available on a HotWaterExpress.com Property, such as reviews. To the extent that the provisions of any additional terms conflict with these Terms, the provision of the additional terms will govern. References to HotWaterExpress.com, hotwaterexpress.com, or hotwaterexpress, Washington Home Doctors, and their affiliates, subsidiaries, and designees. We reserve the right to make changes to any HotWaterExpress.com Property and the Terms. It is your responsibility to review the Terms for updates or changes, if you do not agree with the Terms, you should not use the HotWaterExpress.com Properties.
Privacy
Your use of HotWaterExpress.com Properties is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.
Electronic Communications
When you use-HotWaterExpress.com Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, text, mobile push notices, or notices and messages on this site, such as our message center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
You may need your own HotWaterExpress.com account to utilize certain HotWaterExpress.com features and Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. Visit your profile to manage your payment options. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
Information on Our Site
We try to be as accurate as possible with the information we present on the HotWaterExpress.com Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. HotWaterExpress.com and its Properties do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change and may vary from time to time offered on our website. We cannot confirm the availability or price of an item on our website until you place an order. Despite our best efforts, sometimes an item on our website may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, HotWaterExpress.com and its Properties may cancel your order, or we may contact you for instructions regarding your order.
Product Descriptions
HotWaterExpress.com attempts to be as accurate as possible. However, HotWaterExpress.com does not warrant that product descriptions or other content of any HotWaterExpress.com Services will be accurate, complete, reliable, current, or error-free. If a product offered by HotWaterExpress.com itself is not as described, your sole remedy is to return products before installation begin in or on your property.
Paying for Your Order
Generally, HotWaterExpress.com will charge your payment method for an item placed on HotWaterExpress.com website right away when the order is placed by you the consumer. For special orders of water heaters, custom installs, or special/custom request prices may differ than what is proposed or quoted online, and we’ll charge your payment method when you and the installer confirm your order. However, we will preauthorize your order amount (including for preorders) with your payment method at the time you place the order, which may have an effect on your available credit line. If a preauthorization of an order expires before fulfillment, the preauthorization will be reversed and another preauthorization will be made closer to the confirmed availability date.
Order Confirmation
Our order confirmation to you does not signify our acceptance of you order, nor does it constitute confirmation of our offer to sell. At any time after receipt of you order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.
Proprietary Rights
All content included on or comprising the HotWaterExoress.com Properties, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively “content”) is protected by other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under U.S. copyright laws (to be determined). You may not remove, modify, or alter the content, copy or post the Content on any network computer, or broadcast the Content in any media. You may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. The HotWaterExpress.com logos and other trademarks on the HotWaterExpress.com Properties are the property of their respective owners and are owned by, licensed to, or where required, used with permission by HotWaterExpress.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the owner.

User Generated Content: Reviews, Comments, Communications, and Other Content

You may interact with HotWaterExpress.com Properties in numerous ways, including Reviews and ratings, videos, Questions and Answers, Community Forums, testimonials, email, and phone communication. You hereby grant HotWaterExpress.com a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via email or phone) or materials you share with us throughout the world in any media, including when you allow HotWaterExpress.com to feature text, images and videos shared through any social media platform or submitted through our Reviews and Ratings. You also grant us the right to use the name and social media handle that handle that you use when you share content with us in connection with that content. When you share content to us, you will disclose any affiliation you have and you will not share anything that contains harmful computer code, references other websites, of is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.
Security Monitoring
For security purposes and to ensure that the services available through our Site remain available to all users, HotWaterExpress.com may employ industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload or change information on our Site are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Infrastructure Protection Act.
Third-Party Websites or Applications
We make no representations whatsoever about any other third-party website or application that you may access through hypertext or hyperlinks in our site. When you access any such third-party website or application, you acknowledge and agree that it is independent from us, and that we have no control over the content of any such website or application. In addition, a link to such third-party website or application does not mean that we endorse or accept any responsibility for the content, or the use, of such website or application. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. Additionally, third-party websites may have cookies and such websites or applications may collect personally identifiable data. We encourage you to read the Terms and Conditions and Privacy Policies for such third-party websites or applications.
Limitation of Liability
UNDER NO CIRCUMSTANCES WILL HOTWATEREXPRESS.COM, ITS SUBSIDIARIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES FOR LOSS OF REVENUE; LOSS OF USE OF OUR SITE, LOSS OF USE OR DAMAGE TO YOUR COMPUTER EQUIPMENT OR OTHER PERSONAL HARDWARES OR SOFTWARES OR PROGRAMS, BUSINESS INTERRUPTION, LOSS OF USE OF DATA, PROGRAMS, OR EQUIPMENT) ARISING OUT OF YOU ACCESSING, BROWSE OR USE, OUR SITE OR SITE CONTENT AND ANY RELATED SERVICES, MATERIALS AND PRODUCTS. HOTWATEREXPRESS.COM AND ITS PROPERTIES AND AFFILIATES WILL NOT BE LIABLE FOR SUCH DAMAGE HOWEVER IT ARISES, WHETHER FOR BREACH OR IN TORT, EVEN IF HOTWATEREXPRESS.COM AND ITS AFFILIATES, AND PROPERTIES OR ASSIGNS HAD BEEN PREVIOULSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.